Alternatives to FreeScout

2 existing options to compare before committing to a custom build.

• ChatwootOpen source

  Support inbox with chat, email and messaging apps, self-hostable; the code is open apart from an «enterprise» folder under a commercial licence.

• ZammadOpen source

  Open-source ticketing system (AGPL-3.0) with email, chat, SLAs and knowledge base; a rather heavy self-hosting stack.

Every link is checked (active project under a free licence, free plan verified on the vendor’s website, live site). No alternative is sponsored.