How much does Gorgias cost, and what do you really pay for?

Listed price: from €8.91/month (converted from $10, rate of Oct 2, 2026). What the subscription covers and is hard to maintain yourself: Viewing and editing orders from the ticket.; Multiple contact channels (chat, SMS, voice, social networks).; The AI agent and shopping assistant.; The 250 integrations and audit logs..

What free or open-source alternatives to Gorgias exist?

Chatwoot (open source), Zammad (open source). Options to compare before committing to a custom build.

Where do you start to build an equivalent of Gorgias?

Copy this page’s prompt into Claude, Codex or Cursor to get a first prototype. Then plan for hosting, data backups and GDPR compliance: that is what costs the most to maintain over time.

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Gorgias

Official website · gorgias.com ↗Are you the publisher? Suggest a correction

Partly replaceableOur view: worth studying depending on your use.from €8.91/month (converted from $10, rate of Oct 2, 2026)casevibecode verdict · 0 votesPage updated on October 23, 2026 · Published by North Studio

Help desk connected to online shops: email, chat, SMS, voice, social networks, contact form and TikTok Shop, AI agent, shopping assistant, automation rules and more than 250 integrations. Starter at $10 a month (50 tickets), Basic at $50 a month billed annually (300 tickets), Pro at $300 (2,000 tickets), Advanced at $750 (5,000 tickets); overage of $0.36 to $0.40 per ticket and the AI agent billed per interaction.

Tickets, canned replies and a customer history can be built for a small shop. The tool's real value is showing the customer's order next to each message and being able to refund or edit it from the ticket, which depends on the connections to your e-commerce platform. Under a few dozen tickets a day, a free support inbox and a link to the order are enough. Beyond that, per-ticket pricing follows your volume and becomes a real cost line.

What you lose

Viewing and editing orders from the ticket.
Multiple contact channels (chat, SMS, voice, social networks).
The AI agent and shopping assistant.
The 250 integrations and audit logs.

Existing alternatives to Gorgias

ChatwootOpen source
Shared support inbox with chat, email and help centre; free software to host yourself.
ZammadOpen source
Serious ticketing with email, chat, SLAs and knowledge base; more technical installation.

See all 2 alternatives

What a home-built tool costs once it exists

Hosting and database: a server cost, and automatic backups you actually test.
Security and GDPR: dependency updates, an HTTPS certificate, protection of your customers’ data.
Upkeep time: who fixes the tool on a Saturday night in the middle of service if the server goes down?

The prompt to build it yourself

Open in ClaudeOpen in Codex Open in Cursor

Build a small help desk for my online shop, replacing an e-commerce support subscription.

Context: a shop with about 40 orders a day, I receive 20 customer messages a day.

To do:
- IMAP polling of the support address and SMTP sending of replies.
- One ticket per conversation with a status, an assignee and internal notes.
- Next to the ticket, the customer's order found by email through my e-commerce platform's API (read-only: number, items, shipping status, link to the order).
- Canned replies with variables (first name, order number, tracking link).
- A table: open tickets, first-response time.

Out of scope: refunds from the ticket, live chat, social networks, AI agent.

Stack: web app, PostgreSQL. API keys in .env, never in the repository. README: how to run, backup and how long to keep messages (GDPR).

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Frequently asked questions

How much does Gorgias cost, and what do you really pay for?: Listed price: from €8.91/month (converted from $10, rate of Oct 2, 2026). What the subscription covers and is hard to maintain yourself: Viewing and editing orders from the ticket.; Multiple contact channels (chat, SMS, voice, social networks).; The AI agent and shopping assistant.; The 250 integrations and audit logs..
What free or open-source alternatives to Gorgias exist?: Chatwoot (open source), Zammad (open source). Options to compare before committing to a custom build.
Where do you start to build an equivalent of Gorgias?: Copy this page’s prompt into Claude, Codex or Cursor to get a first prototype. Then plan for hosting, data backups and GDPR compliance: that is what costs the most to maintain over time.

How are our verdicts established? Read our detailed methodology ↗

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